Terms of Service Agreement
This policy is effective for all BigB Utility users/visitors. Please read the following important Terms of Service Agreement before accessing or using any services made available to the user (the client and visitor) by BigB Utility through https://bigbutility.com/ or mobile app. By accessing or using the services, the user acknowledges that he/she has carefully read and understood whatever has been listed, and agrees to be bound by these Terms. If the user has any questions regarding these Terms of Service, please contact us at bigbutility9@gmail.com
Refund Policy:
BigB Utility does not offer refunds in any case, even for failed SMS, account blocks, or for wallet balance which is left and unused. Once a transaction is initiated by the user and money is added to the BigB Utility wallet, there will be no refund to the user’s bank account. All balances in the BigB Utility wallet can only be used for sending Bulk SMS.
Our system works on a submission basis, so you need to pay for each SMS processed from the BigB Utility website/app, including failed SMS (blocked numbers are not chargeable). For blocked accounts, BigB Utility does not offer any refunds.
Visitor/User Agreement:
BigB Utility follows all TRAI (Telecom Regulatory Authority of India) rules and regulations, which are applicable to all BigB Utility users. All BigB Utility users agree to the following terms:
BigB Utility can change the price of SMS without any notification.
BigB Utility can force users to complete DLT Registration as per TCCCPR, 2018 for sending Bulk SMS or OTP SMS. BigB Utility can block a user’s account (without refund) if the user is not registered on the DLT platform.
BigB Utility can ask for company documents to verify the ownership of any account. If the user is unable to provide such documents, BigB Utility has the right to block the user’s account (without refund).
BigB Utility does not provide integration help for SMS API; you need to integrate the API yourself in your software/website.
BigB Utility can change terms & conditions at any time (without notice).
BigB Utility is allowed to store each user’s data, sent messages, and every activity on the website/app, and no data will be deleted on the user’s request. All data and logs will be permanently stored for security reasons.
After signup, BigB Utility can send alerts, notifications, or emails to its registered users.
Users must provide true, accurate, current, and complete information about themselves as prompted by the registration form and maintain and promptly update the Registration Data. If users provide any information that is untrue, inaccurate, not current, or incomplete, BigB Utility has the right to disable the account. BigB Utility reserves the right to terminate user membership and refuse to provide service/access to the site (without any notice and refund).
Users agree to receive SMS notifications from BigB Utility even if they are on a DND (Do Not Disturb) list. Note: If users do not want to receive SMS from BigB Utility, they can register their number in our “block your number (DND)” feature.
Users are responsible for maintaining the confidentiality of their account and password. To restrict access to their computer, users need to accept responsibility for all activities that occur under their account or password.
Use of any robotic, automatic, programmed, or similar entry methods that are not deemed by the Website to represent legitimate use of the Web Services will void all earnings and result in account suspension.
BigB Utility users must pay all charges decided by local and national governments. Additional charges are mentioned on the website as Tax (GST), which is mandatory for each transaction.
Users using BigB Utility service and facing any financial or physical loss will not hold BigB Utility, its affiliates, officers, employees, and representatives responsible for the loss.
Service Usage Policy:
Each BigB Utility user is solely responsible for all acts that occur from their account, including the content of the messages transmitted through the BigB Utility service. The utilization of the SMS service is subject to the following Terms of Service:
Any illegal use of the SMS service is strictly prohibited. BigB Utility users (each account owner) are responsible for all the SMS sent from their account. BigB Utility will be exempt from any claim that may arise from third parties as a result of the users sending SMS content. Each user guarantees that the content of any SMS always respects and does not conflict with fundamental human rights or follow the norms of Intellectual Property Right laws (e.g., right to privacy, prohibition of discrimination on any ground such as sex, race, color, language, religion, political or other opinion, national or social origin).
Each BigB Utility user accepts that the service is provided for professional & business use only and agrees not to use it for:
Sending SMS related to: alcohol, dating, gambling, casino, rummy, betting, trading websites, or any activity which is against Indian government law or telecom operators (DLT registration is mandatory).
Sending personal SMS, abusive SMS, adult or sexual content, or harassment messages. Legal action will be taken further, including account ban (without refund).
Sending fake bank credit/debit SMS or any type of SPAM/fraud SMS content. The account can be blocked without notice & refund.
Sending unsolicited messages (i.e., mobile spam) and ensuring that SMS are only sent to individuals that have given their permission.
Harvesting or collecting information about others without their consent.
Sending stock-related SMS requires SEBI registration certificate as per TRAI. The account can be blocked for not providing details (without refund).
Misleading others by creating a false identity, impersonating the identity of someone/something else, or by providing contact details that do not belong to the user.
Transmitting, associating, or publishing any unlawful, racist, harassing, libellous, abusive, threatening, demeaning, lewd, immoral, harmful, vulgar, obscene, or otherwise objectionable material of any kind. As a general guideline, if the content is not suitable for ages 13+, it most likely goes against our Usage Policy.
Transmitting any material that may infringe upon the intellectual property rights of third parties, including trademarks, copyrights, or other rights of publicity.
Transmitting any material that contains viruses, Trojan horses, worms, time bombs, cancel-bots, or any other harmful/deleterious programs.
Interfering with, or disrupting, networks connected to the service or violating the regulations, policies, or procedures of such networks.
Attempting to gain unauthorized access to the service, other accounts, computer systems, or networks connected to the service, through password mining or any other means.
Interfering with others’ use and enjoyment of the service.
Engaging in any other activity that team BigB Utility believes could subject it to criminal liability or civil penalty/judgment.
BigB Utility may verify your account by asking for personal & company government ID proof (any time) to protect against SPAM SMS. The account can be blocked without refund if the user is unable to provide documents.
As per TRAI rules, BigB Utility does not allow sending promotional or marketing SMS from the ‘Service Implicit’ category. If any user approved Promotional SMS from DLT in the ‘Service Implicit’ category, BigB Utility has the right to block that template for sending SMS from its website/app or even block the user’s account (without refund).
BigB Utility has the right to block any DLT approved sender ID or DLT approved content template which is against TCCCPR, 2018 & also does not allow DLT approved messages which include personal SMS, adult SMS, sexual or body massage SMS, abusive SMS, fake or spam SMS, bank credit/debit SMS, stock-related SMS, or any messages which create a false identity or illegal/misleading activity (user’s account can be blocked without refund).
On receiving DND complaints for DLT approved SMS, BigB Utility has the right to block that template or block users’ accounts (without refund).
SMS sending from Quick SMS route & voice calls will be manually approved (can take 6-24 hours) before sending.
BigB Utility has the right to force users to complete DLT registration before sending SMS in India. User accounts will be blocked without refund for not completing DLT registration as per TCCCPR, 2018.
BigB Utility does not allow SMS which contain abuse, sexual, racist, discriminatory content, and harassment. If any user sends such SMS, then he/she will be responsible, and legal action will be taken further, including account ban (without refund).
Users acknowledge that team BigB Utility delivers SMS via major telecom operators and can therefore only influence the delivery transmission of SMS within the technical constraints imposed. SMS submitted via the Internet will be transferred to our connected mobile network providers, provided that the recipient’s phone is switched on and doesn’t have a full memory and is located in an area covered by its subscribed mobile network provider. Users acknowledge that, depending on the recipient’s mobile provider service, it may not be possible to transmit the SMS to the recipient successfully & messages can fail for some numbers and areas (our system works on a submission basis which means that each sent SMS will be chargeable & we don’t provide refunds for failed SMS).
Users are responsible for the privacy and storage of the username and password. Users agree to be legally bound by all activities carried out through their account.
Team BigB Utility neither claims nor guarantees the availability or performance of this service and accepts no liability for transmission delays or message failures. While team BigB Utility makes every effort to deliver messages on time, factors beyond our control may affect delivery times and message content.
Contact Information:
Location: Rawal Nagar, Mira Road, 400004
Email: bigbutility9@gmail.com
Phone: +91 7700067796